The circular straps were discontinued two models ago so the warranty would not cover them. Titleist does not sell replacement parts and would not have any inventory on this older style. With the break being on the bag side a replacement would have to be sewn onto the bag. You will probably need a new bag or a DYI fix like cutting off the broken part and using something like a carabiner to attach the strap. You might also get a similar size square snap and find a way to attach it to the bottom loop. Sorry about the break. I managed to keep mine from breaking after 2 years of extensive use, walking 9 hole 200+ times a year. Switched to the Players 4 last year with the more durable snaps and have been happy with that bag too.

Same thing just happened to me. The bag is like brand new condition and only a year old! Great bag but terrible design for a critical component.

Jeff

Same here. I had a png golf bag that i carried for a solid 20 years with no problems. Very disappointed in this bag, it is now junk

Come on Matthew, wives are the only things were are supposed to carry for 20+ years (I won't say without any problems) :) Oh, I hope she isn't reading my posts...

If you bag is within the one year warranty period, take it back to where you purchased it. The retail store where you purchased the bag may require your sales receipt. Here is the Titleist warranty info on their products and the number to contact if you choose to contact customer service. I have had a number of Titleist bags and have NEVER had an "manufacturing" issue. I currently have two staff mid size bags, one cart 14 bag and one lightweight carry bag I have had at least 20 years.

www.titleist.com/.../warranty